This Privacy Policy explains how Kidza ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.kidza.com (the "Site"), or otherwise interact with us (collectively referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you're a customer, a website visitor, or another individual whose information we collect under this policy.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you consent to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To deliver our Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us and our Services.
Beyond the specific uses mentioned below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we gather about you depend on your interactions with our Site and how you use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections detail the categories and types of personal information we collect.
Information We Collect Directly from You
When you interact with our Services, we may collect the following information directly from you:
- Basic Contact Details: Your name, address, phone number, and email address.
- Order Information: Details including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, and security questions.
- Shopping Information: Items you view, add to your cart, or save to your wishlist.
- Customer Support Information: Information you provide in communications with us, such as messages sent through the Services.
Certain features of our Services may require you to provide specific information. You may choose not to provide this information, but it may limit your access to those features.
Information We Collect through Cookies
We automatically collect certain details about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). This Usage Data may include:
- How you access and use our Site and your account.
- Device and browser information.
- Network connection details, IP address, and other interaction data with the Services.
Information We Obtain from Third Parties
We may receive information about you from third parties, including:
- Support Companies: Entities such as Shopify that assist with our Site and Services.
- Payment Processors: Providers who collect payment information (e.g., bank account, credit or debit card details, billing address) to process transactions and fulfill your orders.
- Tracking Technologies: Information collected through online tracking technologies, such as pixels and cookies, when you visit our Site, interact with emails, or engage with our Services or ads.
Any information obtained from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies and practices. For more details, refer to the section on Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to:
- Deliver the Services and fulfill our contract with you, including processing payments and managing orders.
- Send notifications related to your account, purchases, returns, and other transactions.
- Create, maintain, and manage your account.
- Arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and Advertising
We use your personal information to enhance our marketing and promotional efforts. This includes sending you marketing materials, advertising communications, and promotional offers via email, text message, or postal mail. Additionally, we may use your information to tailor advertisements and services to your preferences both on our Site and across other websites.
Security and Fraud Prevention
To safeguard our Services and users, we use your personal information to detect, investigate, and address potential fraudulent or illegal activities. If you create an account, it’s crucial to keep your login details secure. We recommend not sharing your username, password, or any other account credentials. If you suspect any unauthorized access to your account, please contact us immediately.
Communicating with You
We use your personal information to provide customer support and improve our Services. This helps us respond to your inquiries effectively, maintain our business relationship, and ensure you receive the best possible service.
Cookies
Our Site utilizes Cookies to enhance your experience and functionality. For details about the Cookies related to our Shopify store, visit Shopify’s Cookie Policy. Cookies help us remember your preferences, run analytics, and optimize our Site and Services. Third parties and service providers may also use Cookies to tailor their services and advertisements.
While most browsers accept Cookies by default, you can adjust your browser settings to manage or block Cookies. Please note that disabling Cookies may affect your user experience and functionality of certain Services. Blocking Cookies may not fully prevent information sharing with third parties like advertising partners.
How We Disclose Personal Information
We may disclose your personal information in the following situations:
- With Third Parties: We share information with vendors and service providers for functions such as payment processing, IT management, data analytics, customer support, and shipping.
- With Partners: We may share information with business and marketing partners, including Shopify, for services and advertising. These partners handle your information according to their privacy policies.
- With Your Consent: If you request or consent to sharing your information, such as for shipping products or through social media integrations, we will disclose information as directed.
How We Disclose Personal Information
We may share your personal information under the following circumstances:
- Affiliates and Corporate Group: We may disclose your personal information to our affiliates or within our corporate group as necessary to run our business efficiently and in our legitimate interests.
- Business Transactions: In the event of a business transaction such as a merger or bankruptcy, we may disclose your personal information. Additionally, we may do so to comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce terms of service, and protect our Services, rights, and the rights of our users or others.
- Categories of Information: Over the past 12 months, we have disclosed certain categories of personal information and sensitive personal information (denoted by *) for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information." We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
Our Services may allow you to post product reviews and other user-generated content. Content submitted to public areas of our Services will be accessible by anyone. We do not control who accesses this information or how it is used. We are not responsible for the privacy or security of information you make public or for the accuracy or misuse of information disclosed to or received from third parties.
Third-Party Websites and Links
Our Site may include links to third-party websites or platforms. If you navigate to sites not operated by us, please review their privacy policies and terms. We are not responsible for the privacy or security practices of such sites or the accuracy and reliability of information found there. Information shared on public or semi-public venues, including third-party social networking platforms, may be viewed by other users of the Services and those platforms. Our inclusion of such links does not imply endorsement of their content or operators, unless explicitly stated on our Services.
Children’s Data
Our Services are not designed for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not knowingly sell personal information of individuals under 18 years of age.
Security and Retention of Your Information
While we strive to implement robust security measures, please be aware that no security system is completely foolproof or impenetrable. We cannot guarantee "perfect security." Additionally, information sent to us may not be secure while in transit. We advise against using unsecured channels for sending sensitive or confidential information.
The duration for which we retain your personal information varies based on factors such as maintaining your account, providing our Services, fulfilling legal obligations, resolving disputes, and enforcing applicable contracts and policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in specific circumstances. In some cases, we may decline your request as permitted by law.
- Right to Access / Know: You may request access to the personal information we hold about you, including details on how we use and share it.
- Right to Delete: You may request the deletion of personal information we maintain about you.
- Right to Correct: You may request correction of any inaccurate personal information we hold about you.
- Right of Portability: You may request a copy of your personal information and ask us to transfer it to a third party, subject to certain conditions.
- Restriction of Processing: You may request that we stop or limit the processing of your personal information.
- Withdrawal of Consent: If we process your personal information based on your consent, you may withdraw this consent at any time.
- Appeal: If we deny your request, you may appeal our decision by responding directly to our denial.
Managing Communication Preferences: We may send you promotional emails. You can opt out of these at any time using the unsubscribe option provided in our emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.
To exercise any of these rights, visit our Site or contact us using the details provided below.
We will not discriminate against you for exercising these rights. We may need to verify your identity, such as confirming your email address or account details, before responding to your request. You may designate an authorised agent to make requests on your behalf. We will require proof of authorization and may need you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have any concerns or complaints about how we handle your personal information, please reach out to us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority, depending on your location.
Contact
For any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
- Phone: 98431 41390
- Email: kidzatri@gmail.com
- Address: Anu Associates, 60/4 A1 B Singaram nagar, Near kurinji supermart, Kattur, 620019 Trichy Tamil Nadu, India
We are here to assist you and address any concerns you may have.