At Kidza, we want you to be completely satisfied with your purchase. If you need to return an item, you have 7 days from the date of receipt to request a return.
Eligibility for Return: To be eligible for a return, the item must:
- Be in the same condition as received, unworn or unused
- Include all original tags and packaging
- Be accompanied by the receipt or proof of purchase
How to Initiate a Return: To start a return, please contact us at kidzatri@gmail.com .We will provide you with a return shipping label and instructions on where to send your package. Returns sent back without prior authorization will not be accepted.
Damages and Issues: Inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so we can address the issue promptly.
Exchanges: To exchange an item, return the original item and, once accepted, make a new purchase for the desired item within 5-7 days.
Refunds: Please note that we do not offer refunds. Exchanges are the only option available for products purchased from Kidza.
For any return-related questions, feel free to reach out to us at kidzatri@gmail.com